REFUND AND RETURNS POLICY

REFUND AND RETURNS POLICY
Thank you for choosing Buddy’s House! We want you to be satisfied with your purchase. If you are not satisfied or need to return an item, please read the refund policy below carefully.

1. Refund Request
   ● Application Time: You can apply for a refund within 30 days after receiving the item. If you need a refund, you must contact our customer service team within this period.
   ● Contact Information: Please contact us to apply for a refund at the following methods
   ○ Email: dealforce@genmirrors.com
   ○ Customer Service Phone: 19703883970
2. Return Conditions
   To be eligible for a refund, the returned item must meet the following conditions:
   ● The item must be unused and in its original condition.
   ● The item should include all original packaging, tags, and accessories.
   ● Custom, special, or clearance items are not accepted for returns.
3. Refund Process
   Contact Customer Service: Please contact us by email or phone with the order number and reason for the refund.
   Obtain Return Authorization: Our customer service team will process your request and provide a return authorization number and return address.
   Returning Items: Please return the item as soon as possible after receiving the Return Authorization and indicate the Return Authorization Number on the package.
   Processing Refunds: We will process refunds as soon as possible after receiving the return and confirming that the refund conditions are met. Refunds will be refunded to your original payment method and the processing time is usually 5 business days.
4. Shipping Policy
   ● If the return is due to quality problems or wrong shipment, Buddy’s House will bear the return shipping costs.
   ● If the return is due to personal reasons (such as dislike, wrong size, etc.), the customer is responsible for the return shipping costs.
5. Special Circumstances
   For any special circumstances (such as damaged goods, wrong shipment, etc.), please contact our customer service team immediately for resolution.
6. Modification Terms
   We reserve the right to update or modify this refund policy at any time. Any modifications will be announced through this website, and you should follow the latest refund policy when using the website services.

Thank you for choosing Buddy’s House. We are committed to providing you with high-quality products and excellent customer service. If you have any questions, please feel free to contact us.